Shipping & Delivery Policy
Shipping Country: United Kingdom
This shipping policy applies to all orders placed on our website for delivery within the United Kingdom.
Shipping Costs
Shipping is free within the United Kingdom. We cover all shipping costs, with no minimum order quantity required.
Processing and Shipping Times
- Order Cut-Off Time: 5:00 pm (GMT) London. Orders placed after this time will be processed the next business day.
- Handling Time: 1–2 business days (Monday to Friday).
- Transit Time: 3–5 business days (Monday to Friday).
Total Delivery Time: Typically 4–7 business days from the time you place your order to delivery at your address.
Courier Service
We use Royal Mail for all deliveries within the United Kingdom.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. You can track your order using our Track Your Order page for real-time updates on your delivery.
Missing or Damaged Items
If your order arrives incomplete, damaged, or has not arrived within 10 business days after shipment, please email us at info@rosgrove.com with your order number and a description of the issue. We will investigate promptly and resolve the matter for you.
You can contact us using the information below:
Boutique Name: Rosgrove
Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ
E-mail: info@rosgrove.com
Phone number: +447463869252
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim to reply to your email within 1 day