Frequently Asked Questions
Which payment methods do you accept?
We offer a variety of secure payment options to ensure a smooth checkout experience, including:
- American Express
- Mastercard
- Visa
Is free shipping available?
We provide free shipping on all orders within the United Kingdom.
How long does delivery take?
- Order Cut-Off: Orders placed before 5:00 pm (GMT) are processed the same day; later orders are handled the next business day.
- Processing Time: 1–2 business days (Monday to Friday).
- Delivery Time: Typically 3–5 business days (Monday to Friday).
When will I get my refund?
Refunds are processed within 5 days after your returned item has been received, using the original payment method.
How can I track my order?
Once your order ships, you will receive a tracking code by email. You can also track your parcel on our Track Order page.
Do you offer international shipping?
Currently, we only ship within the United Kingdom.
Can I exchange an item?
We do not process direct exchanges. You can return your item within 30 days and place a new order for the desired size or style.
Can I cancel my order?
Orders cannot be cancelled once placed, so please review your details carefully before completing your purchase.
How do I contact customer support?
Our support team is ready to assist you. Please visit our Contact page to submit your request or email us at info@rosgrove.com for assistance.
Boutique Name: Rosgrove
Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ
E-mail: info@rosgrove.com
Phone number: +447463869252
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim to reply to your email within 1 day